Terms and Conditions for Service Packages and Virtual Assistant Services

Emma Holler, Founder of Lead IT Lab Ltd

Introduction

These terms and conditions ("Agreement") govern the provision of IT, digital marketing, and virtual assistant services ("Services") provided by Lead IT Lab Ltd ("Provider", formerly known as Funnel Fuels) to you, the client ("Client"). By engaging in the Services, you agree to comply with and be bound by the terms of this Agreement.


1. Scope of Services

1.1 The Provider agrees to perform services as specified in the detailed service proposal provided prior to the commencement of services. This may include, but is not limited to, website migration, opt-in funnel build services, brand discovery, strategy development, and other services listed on our VA Bundles page (https://emmaholler.com/VA-Bundles).

1.2 Any modifications to the scope of services require a written agreement signed by both parties. Requests outside the agreed scope may incur additional fees and/or adjustments to the project timeline, which will be communicated and agreed upon before proceeding.


2. Virtual Assistant Services

2.1 Virtual Assistant services provided under this Agreement include administrative support, digital marketing assistance, and other tasks as detailed in the service proposal or the VA Bundles page.

2.2 Tasks will be prioritised according to the guidelines established in the service proposal.


3. Payment and Fees

3.1 Fees for the Services are as outlined in the service proposal or VA Bundles pricing structure. Payments are to be made monthly and in advance before the commencement of services for the upcoming month.

3.2 For clients opting for a three-month commitment, a 10% discount will apply to all bundles purchased within the commitment period.

3.3 The agreed pricing for the three-month commitment will remain locked in for the duration of the commitment period and cannot be altered.

3.4 Payments are non-refundable once work has commenced. A late fee of 5% may be applied to invoices unpaid after 14 days, and services may be paused until payment is received.


4. Unused Hours

4.1 Hours purchased must be used within the month they are allocated and cannot be rolled over to subsequent months unless explicitly agreed in writing.


5. Timeline and Schedule

5.1 The Provider aims to adhere to agreed-upon timelines, but these may be adjusted due to external factors or the Client's responsiveness.

5.2 Clients must provide all necessary information, account access, and approvals within two business days of the request to ensure timely completion of work.

5.3 Rescheduling or cancellations require a minimum of 24 hours' notice.


6. Client Responsibilities

6.1 The Client is responsible for providing all necessary information, materials, and approvals in a timely manner to facilitate the provision of services.

6.2 Failure to do so may impact the project timeline and overall performance of the services.


7. Performance and Results

7.1 The Client acknowledges that the performance and success of the services provided are subject to market conditions, the Client's own promotional efforts, and effective engagement with leads and customers.

7.2 The Provider does not guarantee specific outcomes, such as increased website traffic, lead generation, or sales.


8. Discounts and Early Termination

8.1 If the Client cancels before the end of the three-month commitment, the 10% discount will be forfeited, and services already rendered will be recalculated at the standard hourly rate.


9. Intellectual Property and Confidentiality

9.1 Intellectual property rights for materials created by the Provider as part of the Services shall remain with the Provider until full payment is made.

9.2 Both parties agree to maintain the confidentiality of all proprietary information shared during the project.


10. Limitation of Liability

10.1 The Provider’s total liability under this Agreement shall not exceed the total fees paid by the Client for the Services in the preceding three months.

10.2 The Provider is not liable for any indirect losses or damages arising from the provision of the Services.


11. Termination Clause

11.1 This Agreement may be terminated by either party in the event of a material breach, provided that a 14-day written notice is given.


12. Dispute Resolution

12.1 In the event of a dispute, both parties agree to attempt resolution through mediation or arbitration before pursuing legal action.

12.2 This Agreement shall be governed by and construed in accordance with the laws of England. Disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts of England.


Acknowledgment

By engaging with the Services, the Client acknowledges that they have read, understood, and agree to be bound by the terms of this Agreement.

This Agreement may be amended only by mutual written consent of both parties.


Terms and Conditions for Use of Lead IT Lab Software Platform - Lil Hub

1. Acceptance of Terms

By accessing and using the Lead IT Lab software platform (the "Platform"), you agree to be bound by these Terms and Conditions. If you do not accept the terms of this agreement, you should refrain from using the Platform.

2. Platform Services

Lead IT Lab provides a proprietary software platform designed to enhance business operations including client relationship management, lead generation, real-time reporting, and more. These services are subject to the terms and conditions outlined herein.

3. User Responsibilities

You are responsible for providing all necessary information required for onboarding and ensuring that your use of the Platform complies with all applicable laws and regulations. You must maintain the confidentiality of your account information and are responsible for all activities under your account.

4. Payment

The services provided by the Platform are available at a cost of £119.00 per month, billed monthly. After any trial period, payment will be automatically deducted from your registered payment method. Failure to pay will result in suspension or termination of your services.

5. Term and Termination

This agreement is effective until terminated by either party. You may terminate this agreement at any time by providing written notice at least 3 days prior to the desired termination date. Lead IT Lab may also terminate the agreement with similar notice if you fail to comply with any terms.

6. Intellectual Property

All intellectual property rights in the Platform and its content remain with Lead IT Lab. You are granted a limited, non-transferable license to use the Platform for business operations as per these terms.

7. Confidentiality

Any information disclosed during the use of the Platform will be treated as confidential and not disclosed to third parties without proper authorisation.

8. Limitation of Liability

Lead IT Lab will not be liable for any indirect, special, incidental, or consequential damages arising out of or in connection with your use of the Platform.

9. Dispute Resolution

Any disputes arising out of these terms will be governed by the laws of the United Kingdom, without regard to its conflict of law provisions.

10. General Provisions

These Terms and Conditions constitute the entire agreement between you and Lead IT Lab regarding the use of the Platform. If any part of these Terms is held invalid or unenforceable, that part will be construed to reflect the parties' original intent, and the remaining portions will remain in full force and effect.

Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at

[email protected]

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